Privacy Policy

1. Introduction

IO Platform Solutions, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ioplatformsolutions.com or use any services or platforms we operate on behalf of our clients.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you voluntarily provide when contacting us, booking a service, or creating an account on one of our client platforms.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other analytical data collected automatically through cookies or similar technologies.
• Transaction Data: Payment information processed through third-party payment processors (e.g., Stripe). We do not store full credit card numbers on our servers.
• Communications: Records of correspondence if you contact us via email, phone, or SMS.

3. How We Use Your Information

• To provide, operate, and maintain our services and client platforms
• To process transactions and send related information (confirmations, receipts)
• To send transactional messages such as booking confirmations, appointment reminders, and account notifications via SMS or email
• To send promotional messages and marketing communications (only with your consent)
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations

4. SMS/Text Messaging

By providing your phone number and opting in, you consent to receive SMS/text messages from IO Platform Solutions and its client businesses. These messages may include:

• Booking confirmations and appointment reminders
• Account notifications and payment receipts
• Promotional offers and marketing messages

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Your consent to receive SMS is not a condition of any purchase.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our platforms (e.g., Stripe for payments, Twilio for SMS, Resend for email).
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: